RETURNS

 

PLEASE READ BELOW BEFORE ATTEMPTING TO MAKE A RETURN TO SEE IF YOUR ITEM(S) QUALIFY

If you are unhappy with your purchase, please send it back to our establishment within 14 days of the delivery date for store credit only. 

 

Returned items must meet these requirements

Return within 14 days of the confirmed delivery date. In original packaging, unworn condition, unwashed, free of make-up stains and free of odor. Shoes must be repacked in their original package or shoe box(es). Defective items or any order issue must be reported within 3 days of delivery. If not, we will not issue any type of credit. All returns received in our establishment after 14 days will be rejected and return to sender. Additional postage will be required.

 

Non-Returnable Items

 

Items include: Halloween costumes, sale items, accessories, undergarments, lingerie, swimwear, holiday sleepwear, bodysuits, all/any items ending in $.99 and intimate products WILL NOT BE ACCEPTED & CANNOT BE RETURNED/EXCHANGE.

 

Return Processing Time

Once we have received your package, you will be issued a store credit in the form of a "Lorlie E-gift card" within 3-4 business days via email. An E-gift card does not expire and can be combined with any active promo code. Please note, any paid shipping fee when the order was placed will not be included in the store credit and will be deducted since the delivery service was already provided to you.

 

Shipping Returns

We always recommend using a traceable service upon returning a package to ensure a safe delivery. Customer is responsible for all shipping fees. WE DO NOT PROVIDE FREE SHIPPING LABELS FOR ANY RETURNS.

 

HOW TO RETURN

1. Repack the item(s) in it's original packaging
2. Add a note inside package with order number 
3. Address the return to the address below
4. Ship with your choice of carrier (USPS, UPS, FEDEX, DHL)